While vacationing in Barcelona, I was greeted by residents and business owners alike with “Buen Dia”, which means good day. I responded with “A ti”, which means “and you”. Barcelona is a polite city where mere strangers wish each other well. When frequenting a local bakery or picking out tapas at a restaurant, the staff […]
How It Went Down In Phoenix: A Customer Service Story
I recently went to Phoenix Arizona to speak at a small business expo. Phoenix was a great city and the expo was a really enjoyable. I was able to speak to many small business owners and learn how they marketed their products and services. I stayed at The Grand Sheraton, located downtown. On the flight […]
I Took a Ride in a Prius With Tim Cook
Last night I had a very interesting dream. I was walking down the street and I noticed a man speaking with a child. It turns out that the man was Tim Cook, CEO of Apple. He was telling a young boy that he can do anything he wanted when he grows up and that […]
Forget Imposter Syndrome, Let’s Do Something About Network Envy
I am seeing more and more posts about imposter syndrome. Wikipedia describes imposter syndrome as a concept describing high-achieving individuals who are marked by an inability to internalize their accomplishments and a persistent fear of being exposed as a “fraud”. It goes on to say: “Despite external evidence of their competence, those exhibiting the syndrome […]
5 Ways To Make Your Webinars More Engaging
When was the last time that you were on a webinar that was interesting and engaging? Can you remember what the presenter’s message was? If they were interesting and engaging, you probably remembered more information about the webinar than most others. For the most part, webinars are prepared for an audience that will participate online, […]
The Importance of Networking and Great Conversation
It is not a secret that building a strong network can help you become successful. One thing I value about networking is having face-to-face meetings The best thing about face-to-face networking is the stories that are shared. I recently met someone at a networking meeting and was intrigued by the stories that were told. Passion, […]
Customer Service Review: The Good and The Bad
This article fist appeared on LinkedIn Pulse. I have had experiences on both end of the spectrum over the last week when it comes to customer service. The one experience will make me want to shop at a particular store more and the other will make me research warranty information and look at other […]
Interview: How One Company is Changing with the Times
I recently had the pleasure to speak with Brandy Martin from Tarheel Tree Service in Haw River, NC. After going over their website and discussing some digital marketing campaigns, we decided to record our conversation. When Tarheel Tree started 36 years ago, their main channels for attracting new clients was using the Yellow Pages and […]
Instagram Now Supports Posting Up to 10 Photos as a Carousel
With it’s most recent update, Instagram is not allowing users to post up to 10 photos as one time, as a scrollable carousel. Users will see the update available over the next few weeks. The update kind of resembles the way the carousel ads on Facebook and Instagram now work. Users no longer need to […]
Landscaper Using Facebook In a Unique Way to Communicate With Clients
I recently started a discussion on a Facebook group about how landscapers use Facebook to help grow their business. So far, there are 48 replies and going strong. I was impressed with the amount of landscapers that are using Facebook to post pictures of their work and attract business. What caught my attention was a […]