The ABCs of the Customer Journey: A Beginner's Guide to Automation, Branding and Customer Service

If you own a small business or want to start one, this book will help you learn about the three thinks that will help you build a solid foundation of success. Learn how to automate your marketing, brand your business, and why customer service is crucial to your success.


Success in business begins with establishing a presence. Three fundamental things will help drive your success from the start: marketing automation, branding, and customer service. Focusing on correctly implementing these three key elements will build a solid foundation for a thriving and sustainable business.

This book is your “get started” guide to developing your marketing automation, brand presence, and customer service by learning about best practices and key areas of focus. Using the information in this book will propel you from the basic ABC’s of running your business — to mastering your business goals from A to Z.

Written for entrepreneurs, small business owners and anyone that wants to succeed in business.