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Category: Customer Service

Market in Barcelona
November 21, 2017November 21, 2017 Hank Hoffmeier Customer Service, Facebook, Marketing, Social Media

What it Means to Have a Buen Dia in Barcelona

While vacationing in Barcelona, I was greeted by residents and business owners alike with “Buen Dia”, which means good day. I responded with “A ti”, which means “and you”. Barcelona is a polite city where mere strangers wish each other well. When frequenting a local bakery or picking out tapas at a restaurant, the staff […]

September 12, 2017September 26, 2017 Hank Hoffmeier Alexa Tips, Customer Service, Podcast

HMBT #98: Developing an Elevator Pitch

While attending a small business conference in Phoenix Arizona, I met with a lot of small business owners. What I found was there were people that were either really good at telling me what they do, or they may have needed to go home and work on it. Every day that passed, I thought about […]

Hank in Phoenix
September 6, 2017 Hank Hoffmeier Customer Service

How It Went Down In Phoenix: A Customer Service Story

I recently went to Phoenix Arizona to speak at a small business expo. Phoenix was a great city and the expo was a really enjoyable. I was able to speak to many small business owners and learn how they marketed their products and services. I stayed at The Grand Sheraton, located downtown. On the flight […]

Retail shopping
March 22, 2017March 22, 2017 Hank Hoffmeier Customer Service

Customer Service Review: The Good and The Bad

  This article fist appeared on LinkedIn Pulse. I have had experiences on both end of the spectrum over the last week when it comes to customer service. The one experience will make me want to shop at a particular store more and the other will make me research warranty information and look at other […]

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