What it Means to Have a Buen Dia in Barcelona
![Market in Barcelona](https://hankhoffmeier.com/wp-content/uploads/2017/11/IMG_1652-e1511294078426-1024x768.jpg)
While vacationing in Barcelona, I was greeted by residents and business owners alike with “Buen Dia”, which means good day. I responded with “A ti”, which means “and you”. Barcelona is a polite city where mere strangers wish each other well. When frequenting a local bakery or picking out tapas at a restaurant, the staff […]
Customer Service Review: The Good and The Bad
![Retail shopping](https://hankhoffmeier.com/wp-content/uploads/2017/03/music-2105234_1920-1024x683.jpg)
This article fist appeared on LinkedIn Pulse. I have had experiences on both end of the spectrum over the last week when it comes to customer service. The one experience will make me want to shop at a particular store more and the other will make me research warranty information and look at other […]