The ABCs of the Customer Journey: A Beginner's Guide to Automation, Branding and Customer Service

Success in business begins with establishing a presence. Three fundamental things will help drive your success from the start: marketing automation, branding, and customer service. Focusing on correctly implementing these three key elements will build a solid foundation for a thriving and sustainable business.

This book is your “get started” guide to developing your marketing automation, brand presence, and customer service by learning about best practices and key areas of focus. Using the information in this book will propel you from the basic ABC’s of running your business — to mastering your business goals from A to Z.

“Written for entrepreneurs, small business owners and anyone that wants to succeed in business”

Speaker

From speaking on a panel to working with small groups, Hank is able to keep an audience engaged and provide information in a digestible fashion. He is able to provide his audience with tangible items that they will be able to implement straight away.

Consultant

It is important to be able to understand changes in the marketing realm. Hank is able to disseminate powerful and energizing ideas for marketers and business owners so that they can boost their brand awareness. He has taught large groups of non-profit organizations how they can further their cause. He also works with small and large sized businesses to help them change the way they approach digital marketing

Author

Information is key. Hank believes that knowledge and ideas should be shared. He shares valuable information through his books, blogging efforts, and his social media profiles. Make sure to follow him to stay in the know!

Speaking Topics and Blog Posts

Wine Down Wednesday

Topics that I am knowledgeable in have spoken about:

  • Marketing Automation
  • Email Marketing
  • Email Deliverability
  • Social Media
  • Landing Pages
  • Providing Value in Marketing Campaigns

Speaking

Q&A at High Five Conference

Hank's #RTP180 Talk on Travel

Digital Marketing

Looking for helpful information about digital marketing or are you looking for assistance with your campaigns.

Hank provides value through social media,blogging, discussions, and consulting.

Follow Hank on social media or contact him and have him work with you today!

Speaking and Training

Having a conference, workshop or other event? Hank can partner with you to make your event successful.

From small workshops or large conferences, Hank is able to keep audiences interested and engaged. 

Topics include social media, digital marketing, marketing automation and blogging.

#GTY Mentality

Hank lives by the mantra “Greater Than Yourself”. He liked to offer knowledge and information in hopes that it will help others succeed. 

He shares information on social media, on blogs, in his mastermind group and through speaking events.

He supports small businesses and often develops resources to help them succeed. 

Hank empowers marketers and business owners to grow their business through the use of email marketing while avoiding costly mistakes. He is also a speaker, author, and host of Hank's Marketing and Business Tips podcast. When not creating content or helping others with their marketing campaigns, he enjoys traveling with his family.